Get started in the fast paced Hospitality industry with FLC!

SIT20616 Certificate II in Hospitality

SIT20616 Certificate II in Hospitality

Become a hospitality superstar!

This certificate is available as a Australian Traineeship, School Based Traineeship (HeadStart program) or as an Adult learner.

Getting your start in the Hospitality industry is made simple with this introductory Hospitality certificate course. This certificate level qualification provides detailed training in a range of operational skills including basic customer service and food and beverage service.

You’ll learn what it takes to work in hospitality businesses from restaurants to hotels, motels, catering operations and cafes.

Through this course you will learn to:

  • Prepare and serve espresso coffee
  • Interact with customers
  • Work safely in a hospitality environment

Students can also undertake additional skills building courses with FLC including:

  • Food Safety Supervisor
  • Responsible Service of Alcohol
BSBWOR203Work effectively with othersCore
SITHIND002Source and use information on the hospitality industryCore
SITHIND003Use hospitality skills effectivelyCore
SITXCCS003Interact with customersCore
SITXCOM002Show social and cultural sensitivityCore
SITXWHS001Participate in safe work practicesCore
SITXFSA001Use hygienic practices for food safetyElective
BSBCMM201Communicate in the workplaceElective
SITHFAB005Prepare and serve espresso coffeeElective
BSBITU201Produce simple word processed documentsElective
SITHFAB007Serve food and beverageElective
SIRXSLS001Sell to the retail customerElective


Sorry, we don’t currently have any classes running for this course!
Please call us on 03 9704 7388 to make an expression of interest.

Students completing this course can continue on to SIT30616 Certificate III in Hospitality or undertake work within the hospitality industry.


$11.64 per hour
Government FundingN/A$4.25 p/h$10.71 p/h

Course & Fee Terms and Conditions

Fees are current as of 1 May 2020.
The delivery mode for all courses at Foundation Learning Centre is via face-to-face and a mix of flexible remote or online learning unless listed otherwise. Face-to-face is delivered onsite at 1 Malcolm Court, Narre Warren. Student tuition and materials fees as published are subject to change given an individuals circumstances at enrolment. To be eligible for a concession amount, a valid concession card must be produced at the time of enrolment.
*Approximate Government contribution to Foundation Learning Centre per eligible funded student per contract hour.


Please call 03 9704 7388 or email:

Melinda Brown