Industry and Employment Short Courses | Foundation Learning Centre

Industry and Employment Short Courses

Industry and Employment Short Courses

Foundation Community Centre

These courses are a perfect introduction into a variety of industries!

Look at courses in detail, review information about the variety of options available and hear from industry professionals.  

The Keys to Customer Service - Retail and Hospitality

Portrait of waiter standing with arms crossed in café

This course is ideal for the entry level customer
service roles within the Retail or Hospitality
industries. This five-session intensive course includes a site visit that incorporates both retail and hospitality in a tourism environment.

You will learn about the Six Stages of Customer Service and work ethics as well as the following:

Participants will understand what Retail is, the retail chain and learn about different job roles.
Learn how to understand, analyse and apply store presentation, promotions and types of customers. You will learn about and apply selling skills.

This element will cover all aspects of customer service in hospitality, including meeting and greeting, preparing tables, taking accurate orders front of house duties, communicating orders, payment handling, health department regulations and more.

Location:  Casey Campus

Date:          Wednesdays (5 Sessions)

                  7th February to 6th March

Time:         9.00am – 2.45pm

Cost:        $45.00 (full funded)  

                $35.00 (funded Concession)

Customer Service in an Office or Small Business

young-female-operator-with-headphones 2


Unlock the expertise needed for pivotal roles in the Customer Service industry!

Crafted in collaboration with professionals in this field, our program empowers you to thrive in crucial business positions such as the front-facing company receptionist – your gateway to first impressions.

Build your communication skills on the phone and email systems, mastering the art of customer support.

Areas covered include:

  • Effective customer service and communication skills
  • Data entry and keyboard skills
  • Professional accountability, confidentiality and privacy
  • Conflict resolution and dealing with difficult customers
  • Team building & positive working relationships
  •  Review your resume and interview techniques
  •  Personal presentation and MUCH MORE!

Upon successful conclusion of the course, you will have the opportunity to attend an interview for relevant industry jobs.

Date:          Tuesday – Friday

                   5th March – 28th March

Time:         9.00am – 2.30pm

Cost:          $90.00 (Full funded) 
                    $40.00 (Concession)

NDIS - The Business of Disability Support

Embark on a transformative three-week journey with our dynamic course.

Offering 5 hours of engaging daily sessions over 3 days each week, ensuring a comprehensive learning experience.

Assess your strengths and suitability for NDIS roles through our self-assessment section.

This is a pre-employment course aimed at unemployed and underemployed learners who want to gain employment in the care and support industry.

On completion of the course, the learners will have the opportunity to apply for any relevant positions in care and support services and consider opportunities for further education.

Coursework will be relevant for the care and support services industry and includes content such as:

  • Overview of care and support including the various roles and opportunities available in this industry.
  • Legislative and ethical considerations in care work.
  • Safe work practices.
  • Concepts such as person-centred care, social inclusion, respect and empowerment.
  • Communication skills and skills to work effectively with others.
  • Practical skills awareness through guest speakers where possible.
  • Pathways to further training and/or employment include entry-level support work, Certificate III in Individual Support.

Set sail towards a fulfilling career in the NDIS sector—your success story begins here!

Delivery in Casey and Mornington

Days:    Monday, Tuesdays and Thursdays


Time:         9.00am – 2.30pm

Cost:          $90.00 (Full funded) 
                    $40.00 (Concession)

Please contact our centre below for commencement dates in Term 1, 2024.

Enrolment Expressions of Interest

Submit this form and we'll get back to you soon!
Or, contact 9704 7388 for further details.