BSB20120

Certificate II in Workplace Skills

Prepare yourself for the workplace with our comprehensive business fundamentals program designed to equip you with the practical skills, knowledge, and software proficiency necessary for entry-level business administration roles.

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Course Details

Course code
BSB20120
Locations offered
  • Casey Campus
  • Peninsula Campus
Course Length
VETDSS Only
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Overview

This qualification is only available as a VETDSS course.

The Certificate II in Workplace Skills qualification serves as a foundational stepping stone for individuals aspiring to embark on a career within the business world. It equips learners with essential skills and knowledge vital for initiating their professional journey. Through this qualification, individuals develop competency in various areas such as general information and communications, including effective time management techniques.

Moreover, the program focuses on familiarizing students with essential business software applications, enabling them to navigate and utilize these tools effectively. Additionally, emphasis is placed on cultivating teamwork skills, as well as honing the ability to deliver exceptional service to customers.

Furthermore, the Certificate II in Workplace Skills caters to individuals who have yet to enter the workforce, serving as a preparatory platform for acquiring the necessary skills and competencies required for employment. By completing this qualification, learners are better equipped to navigate the demands of the business environment and contribute effectively to organizational success.

By completing this course, you will learn to:
  • Understand fundamental office procedures and protocols
  • Build skills in essential business software applications
  • Support personal wellbeing in the workplace
  • Enhance your communication skills
  • Develop teamwork and collaboration skills

What you will be provided with on completion:
  • A nationally recognised qualification at Certificate II level
  • The knowledge and skills required to work effectively in a professional office environment
  • A strong foundation to continue your studies

This training is delivered with Victorian and Commonwealth Government funding.
RTO Code: 3977

More information

Code Name Elective
BSBCMM211 Apply communication skills Core
BSBOPS201 Work effectively in a business environment Core
BSBPEF202 Plan and apply time management Core
BSBSUS211 Participate in sustainable work practices Core
BSBWHS211 Contribute to the health and safety of other Core
BSBPEF201 Support personal wellbeing in the workplace Core
BSBTEC202 Use digital technologies to communicate in a work environment Elective
BSBOPS203 Deliver a service to customers Elective
BSBOPS202 Engage with customers Elective
SIRXCEG002 Assist with customer difficulties Elective

This course is currently available only as a VETDSS course. Please contact your school for further information or to enrol.

This course is delivered over the course of 1 school year, 1 day per week.

Students completing this course can continue on to BSB30120 Certificate III in Business or undertake work within a professional business environment.

This general qualification is designed to develop the knowledge and skills to get you ready for work within a professional business environment. Career pathways could include:

  • Office Administration Assistant
  • Customer Service Assistant

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