Certificate II in Retail Services

The Certificate II in Retail Services is designed to equip students with the essential skills, knowledge, and attitude required to thrive in a retail workplace setting. Throughout the course, students will gain confidence and develop practical work skills that are highly valued by employers within the retail sector.

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Course Details

Course code
Locations offered
  • Casey Campus
  • Peninsula Campus
Course Length
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This qualification is only available as a VETDSS course.

This course provides students with a valuable introduction to the expectations and demands of the workplace, equipping them with basic skills essential for roles such as customer service assistants in various retail environments.

By completing the Certificate II in Retail Services, students will be well-equipped to embark on a fulfilling career in the retail industry, equipped with the necessary skills, knowledge, and attitude to excel in various roles within this dynamic sector. Additionally, the transferable workplace skills acquired during the course will open doors to opportunities across different industries, providing students with a versatile skill set valued by employers.

By completing this course, you will learn to:
  • Gain an understanding of retail operations
  • Learn techniques for delivering exceptional customer service
  • Develop an understanding of products and services
  • Develop effective communication and interpersonal skills
  • Develop problem-solving abilities to address customer concerns

What you will be provided with on completion:
  • A nationally recognised qualification at Certificate II level
  • Gain valuable basic-skills needed to work in a range of retail environments
  • A strong foundation to continue your studies

This training is delivered with Victorian and Commonwealth Government funding.
RTO Code: 3977

More information

Code Name Elective
SIRXIND001 Work effectively in a service environment Core
SIRXCEG001 Engage the customer Core
SIRXCOM001 Communicate in the workplace to support team and customer outcomes Core
SIRXPDK001 Advise on products and services Core
SIRXIND003 Organise personal work requirements Core
SIRXRSK001 Identify and respond to security risks Core
SIRXWHS002 Contribute to workplace health and safety Core
SIRXOSM001 Identify and review social media and online platforms for organisational use Elective
SIRRFSA001 Handle food safely in a retail environment Elective
SIRRMER001 Produce visual merchandise displays Elective
SIRXIND004 Plan a career in the retail industry Elective
SIRXSLS002 Follow point-of-sale procedures Elective

This course is currently available only as a VETDSS course. Please contact your school for further information or to enrol.

This course is delivered over the course of 1 school year, 1 day per week.

Students completing this course can continue on to SIR30212 Certificate II in Retail Operations, further study in other areas of Retail or undertake work within a retail environment.

This general qualification is designed to develop the knowledge and skills to get you ready for work within a professional business environment. Career pathways could include:

  • Retail Assistant
  • Cashier
  • Customer Service Assistant

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