ACM20121

Certificate II in Hospitality

Embark on your journey into the vibrant world of hospitality through our introductory Hospitality certificate course, designed to simplify your entry into this dynamic industry. This certificate-level qualification offers comprehensive training across a range of operational skills, with a primary focus on basic customer service and food and beverage service.

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Course Details

Course code
ACM20121
Locations offered
  • Casey Campus
Course Length
VETDSS only
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Overview

This certificate is only available as a VETDSS course.

Throughout the course, you’ll delve into the essential aspects of hospitality operations, gaining invaluable insights into the inner workings of the hospitality industry.

By providing a solid foundation in operational skills, this course equips you with the knowledge and confidence necessary to excel in diverse hospitality settings. Whether you’re aspiring to work in a cafe, restaurant, bar or catering operation, this course serves as your stepping stone toward a rewarding career in the hospitality industry.

 

By completing this course, you will learn to:
  • Process financial transactions
  • Serve food and beverage
  • Work safely in a hospitality environment
  • Prepare and serve espresso coffee
  • Interact with customers

What you will be provided with on completion:
  • A nationally recognised qualification at Certificate II level
  • The skills and knowledge needed to work in the Hospitality Industry
  • A strong foundation to continue your studies

This training is delivered with Victorian and Commonwealth Government funding.
RTO Code: 3977

More information

Code Name Elective
BSBWOR203 Work effectively with others Core
SITHIND002 Source and use information on the hospitality industry Core
SITHIND003 Use hospitality skills effectively Core
SITXCCS003 Interact with customers Core
SITXCOM002 Show social and cultural sensitivity Core
SITXWHS001 Participate in safe work practices Core
SITXFSA001 Use hygienic practices for food safety Elective
BSBCMM201 Communicate in the workplace Elective
SITHFAB005 Prepare and serve espresso coffee Elective
BSBITU201 Produce simple word processed documents Elective
SITHFAB007 Serve food and beverage Elective
SIRXSLS001 Sell to the retail customer Elective

This course is currently available only as a VETDSS course. Please contact your school for further information or to enrol.

Develop your taste for the Hospitality industry by continuing study with SIT30616 Certificate III in Hospitality or undertake work within the hospitality industry.

You can also undertake additional skills building courses with FLC, including:

  • Food Safety Supervisor
  • Responsible Service of Alcohol

This general qualification is designed to develop the knowledge and skills to get you ready for work under supervision in:

  • Cafes & Coffee Shops
  • Restaurants
  • Take Away Food Retailers
  • Hotel & Motel Restaurants
  • Catering Operations
  • Clubs & Pubs

Course enquiries? We’re happy to help!

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