Essential Office Business Skills

This qualification provides a comprehensive curriculum covering essential office skills essential for success in the modern workplace.

Enquire Now

Course Details

Course code
Locations offered
  • Casey Campus
Course Length
4 & 8 Week Options
Enquire Now Contact us


Each session includes hands-on activities designed to reinforce learning and facilitate practical application of the skills acquired. Participants will have the opportunity to practice using Microsoft Office applications and other tools, allowing them to build confidence and proficiency.

This course is designed to address the key basic skills necessary for working or volunteering in an office environment. Whether you are starting your career, seeking to advance professionally, or looking to transition into an office-based role, this course will provide you with the essential skills and knowledge to succeed in today’s office environment.

By completing this course, you will learn to:
  • Gain an understanding of using and answering phones
  • Learn how to plan and develop business documents
  • Develop effective communication and interpersonal skills
  • Develop a sound understanding of the daily operations of an office

What you will be provided with on completion:
  • A Certificate of Participation
  • Gain valuable basic-skills needed to work in a range of professional office environments
  • A strong foundation to continue your studies

Learn Local are not-for-profit community organisations registered and funded by the Victorian Government.
Lean Local provider #: 3977

More information

Study Areas include:

  • Answering and directing phone calls
  • Scheduling meetings and appointments
  • Taking notes and minutes in meetings
  • Ordering and taking stock of office supplies
  • Being a point of contact for a range of staff and external stakeholders
  • Preparing documents for meetings
  • Processing and directing mail and deliveries
  • Greeting and directing visitors and new staff
  • Writing and sending emails to teams and on behalf of others
  • Researching and booking travel arrangements

This course runs from our Casey Campus in Narre Warren.

Tuesdays, 23rd April – 14th May
9.30am – 2.30pm

Tuesdays, 30th April – 18th June
6.00pm – 8.00pm


Full Funded FeeFunded Concession Fee
Total Student Payment$45.00$35.00

Our Pre-Accredited and Neighbourhood House Programs incur an annual registration fee of $10. All participants must pay this annual, non-refundable registration fee upon enrolment into their first program for the calendar year. This includes hobby programs and social groups. This fee will be charged once per calendar year.

To be eligible for a full funded place in these courses you must be:

  • an Australian or New Zealand citizen or
  • a holder of an Australian permanent visa or 
  • an Asylum seeker holding a valid visa that confers eligibility for Skills First training

To be eligible for a concession fee, a valid concession card showing the name of the person enrolling in the course must be provided at the time of enrolment. FLC may request a copy of the card at the time of enrolment. Concession is applied at the time of enrolment and cannot be applied partway through the course.

Course enquiries? We’re happy to help!

Contact Us

Have questions? Get in touch with us.

Looking for more information?

Read through our FAQs or get in touch if you would like to know more.