COMCUST1

Customer Service in an Office or Small Business

Whether you're just starting your career in customer service or seeking to advance in your current role, our program provides the training and support you need to thrive in the dynamic and fast-paced environment of the customer service industry.

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Course Details

Course code
COMCUST1
Locations offered
  • Online
Course Length
4 Weeks
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Overview

Our comprehensive program in Customer Service equips you with the essential expertise required for pivotal roles within the industry. Developed in collaboration with seasoned professionals, our curriculum is designed to empower individuals to excel in crucial business positions, including the role of the front-facing company receptionist, serving as the gateway to creating lasting first impressions.

Throughout the program, participants will focus on honing their communication skills across various channels, including phone and email systems. With a strong emphasis on mastering the art of customer support, you will learn effective techniques for addressing inquiries, resolving issues, and fostering positive interactions with customers. Our hands-on approach ensures that you gain practical experience and confidence in handling real-world scenarios commonly encountered in customer service roles.

Whether you’re just starting your career in customer service or seeking to advance in your current role, our program provides the training and support you need to thrive in the dynamic and fast-paced environment of the customer service industry. Unlock your potential and embark on a fulfilling journey towards success with our specialized program today.

By completing this course, you will learn to:
  • Gain an understanding of effective customer service techniques
  • Learn how to deal with difficult customers, and conflict resolution techniques
  • Develop an understanding of the importance of personal presentation in the workplace
  • Develop proficient data entry and keyboard skills

What you will be provided with on completion:
  • A Certificate of Participation
  • Gain valuable skills needed to thrive in a customer service role
  • A strong foundation to continue your studies or move into the workforce

Learn Local are not-for-profit community organisations registered and funded by the Victorian Government.
Lean Local provider #: 3977

More information

Study Areas include:

  • Effective customer service and communication skills
  • Data entry and keyboard skills
  • Professional accountability, confidentiality and privacy
  • Conflict resolution and dealing with difficult customers
  • Team building and positive working relationships
  • Review your resume and interview techniques
  • Personal presentation and MUCH MORE!

Upon successful completion of the course, you will have the opportunity to attend an interview for relevant industry jobs.

This course is delivered ONLINE.
This course is delivered online, with students joining in online training sessions with their educator.

4 WEEKS
Tuesday – Friday
9.00am – 2.30pm

4th June – 28th June

 

Full Funded FeeFunded Concession Fee
Tuition$90.00$40.00
Materials--
Resources--
Total Student Payment$90.00$40.00

Our Pre-Accredited and Neighbourhood House Programs incur an annual registration fee of $10. All participants must pay this annual, non-refundable registration fee upon enrolment into their first program for the calendar year. This includes hobby programs and social groups. This fee will be charged once per calendar year.

FUNDED FEE ELIGIBILITY
To be eligible for a full funded place in these courses you must be:

  • an Australian or New Zealand citizen or
  • a holder of an Australian permanent visa or 
  • an Asylum seeker holding a valid visa that confers eligibility for Skills First training

CONCESSION FEE ELIGIBILITY
To be eligible for a concession fee, a valid concession card showing the name of the person enrolling in the course must be provided at the time of enrolment. FLC may request a copy of the card at the time of enrolment. Concession is applied at the time of enrolment and cannot be applied partway through the course.

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