Certificate II in Community Services

This comprehensive qualification equips you with the practical skills and knowledge essential for active engagement within the community services industry. You'll learn to identify community needs, and help strategically plan and implement services and facilities to address them effectively.

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Course Details

Course code
Locations offered
  • Casey Campus
  • Peninsula Campus
Course Length
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This qualification is currently only available as a VETDSS course.

Through this program, you’ll gain invaluable insights into the dynamics of the community services sector and cultivate ethical practices integral to your role. Moreover, you’ll develop a versatile skill set encompassing communication proficiency, adept information management, administrative support capabilities, a strong sense of cultural and social awareness and the ability to provide support to members of the community.

Upon completion, you’ll emerge equipped not only to contribute meaningfully to community development but also to navigate the complexities of community services with confidence and professionalism.

By completing this course, you will learn to:
  • Learn to identify the social and cultural needs of a community
  • Plan and manage individual work activities and stress in the workplace
  • Manage and process information
  • Interact and work as part of a team
  • Communicate effectively with members of the community

What you will be provided with on completion:
  • A nationally recognised qualification at Certificate II level
  • The skills and knowledge required to launch your career in the Community Services industry
  • A strong foundation to continue your study

This training is delivered with Victorian and Commonwealth Government funding.
RTO Code: 3977

More information

Code Name Elective
BSBWOR201 Manage personal stress in the workplace Elective
BSBWOR202 Organise and complete daily work activities Core
CHCCDE003 Work within a community development framework Elective
CHCCOM001 Provide first point of contact Core
CHCCOM005 Communicate and work in health or community services Core
CHCDIV001 Work with diverse people Core
BSBINM201 Process and maintain workplace information Elective
FSKOCM007 Interact effectively with others at work Elective
HLTWHS001 Participate in workplace health and safety Core

This course is currently available only as a VETDSS course. Please contact your school for further information or to enrol.

This course is delivered over the course of a school year, 1 day per week

Note – to complete the certificate, students must complete all of the course units.

Upon completing this course, students can continue on to CHC32015 Certificate III in Community Services, explore further study in the Community Services and adjacent areas or seek employment within the community services sector.

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